Clinical Services Manager

We are seeking a Clinical Services Manager to join our growing Clinical Support Team at The Children’s Grief Charity. This is an exciting opportunity for experienced, compassionate clinical leaders to help shape and deliver high-quality bereavement support for children, young people and families following the death of someone close.

This vacancy would suit a qualified social worker with strong leadership experience and a commitment to ensuring no child grieves alone, get in touch today.

The role is offered on a permanent, full-time basis with a salary of £50,257-£58,400 per annum, office based (London, NW7 4ST) with flexibility for hybrid working.

Job Summary

The post-holder will:

• Be responsible for the relevant Clinical Services Team, for bereavement or therapeutic support
• Maintain quality standards in line with the Irish Bereavement Care Standards (2024) and other quality indicators
• Uphold organisational culture, values and reputation with families, children and young people, staff, customers, suppliers, partners, regulatory/official bodies and all other stakeholders
• Be an integral part of the Management Team within Clinical
• Have a dedicated portfolio of work to lead; implement and develop specific initiatives, therapeutic projects and service planning
• Be responsible for some budget management to support delivery, and ensure relevant expenditure remains in line with the organisational Financial Management Policy.

Key Responsibilities

• Ensuring that at the very first point of contact families receive a compassionate welcome into our service and get the right help from the right people
• Providing line management of The Children’s Grief Charity’s clinical staff including bereavement support workers, therapists, supervisors, volunteers and counselling placement students, providing support and guidance as well as ensuring adherence to The Children’s Grief Charity’s policies and procedures
• Ensuring clinicians submit accurate, required paperwork in a timely way through reviews of invoices, case notes, assessments and ending documents.
• Annually reviewing and developing existing clinical policies and procedures in line with sector best practice, to ensure they meet with internal organisational policy and external regulatory standards (BACP, HCPC, UKCP)
• Assisting with the development and running of new and existing clinical services (including participating in group work, workshops, events and residentials)
• Monitoring client work through, line management supervision, invoice reviews and approval
• Carrying a small caseload and being the case management lead for complex case work, which includes carrying out clinical assessments with families and support for these families
• Monitoring clinical supervision arrangements and requirements, including costs and quality delivery

Operational Planning & Management

• Ensuring appropriate safeguarding policies and guidance are being adhered to across all services, responding to safeguarding concerns and ensuring practitioners understand their safeguarding responsibilities
• Providing support to clinical staff through direct line management, as well as a range of governing arrangements and conducting case load management reviews
• Helping to ensure that the charity meets the expectations of key stakeholders, in particular, children, young people and families
• Monitoring, measuring and reporting on operational issues, opportunities and development plans and achievements within agreed formats and timescales. Producing timely and concise reports as required
• Attending and/or chairing appropriate meetings

HR & Recruitment

• Supporting the recruitment and selection of appropriate staff, ensuring that all new recruits receive appropriate induction and training, ensuring services are adequately resourced
• Conducting staff annual and interim appraisals, as required with on the job coaching and mentoring
• Conducting regular line management meetings with all therapeutic staff to review clinical caseloads, allocations of new clients
• Acting as the point of contact for all freelance therapists and other contracted workers

This list is not exhaustive and includes any other duties commensurate with this post.

Person Specification

Requirements and Qualifications Essential:

• Qualified Practitioner with relevant professional registration (Social worker – registered with SW England /BACP Accredited therapist, HCPC, UKCP)
• Staff management experience in a similar environment
• Experience of monitoring, budgeting, planning and reporting
• Experience of working within a similar clinical service
• Experience of working with grief, loss and bereavement

Skills

• Excellent IT skills, including Office 365, Microsoft Outlook, Word and Excel. Able to work online via Microsoft Teams and Zoom. Experience of using Client Management Systems (e.g. Lamplight would be advantageous)
• Excellent interpersonal and communication skills, both oral and written
• Ability to manage and work within a team
• Excellent organisation and time management skills with the ability to manage a demanding administrative workload

Personal qualities

• Passionate about helping children and young people experiencing difficult circumstances
• Respectful, non-judgmental and empathic towards clients/colleagues
• Demonstrates respect for confidentiality and boundaries
• Resonates with The Children’s Grief Charity’s vision, mission and values
• Holds a sense of responsibility and commitment to organisational excellence
• Resilient when dealing with sensitive and at times difficult situations
• Flexible, pro-active and open attitude to work
• Demonstrates self-motivation and the ability to motivate others
• Ability and willingness to work outside normal office hours as required
• Willingness to work towards accreditation from a relevant professional body

Confidentiality and data protection:

• All employees are subject to legal requirements to protect data in accordance with the Data Protection Act 2018
• All staff are expected to maintain strict confidentiality in respect of client and records and information

Equal Opportunities:

• All employees must comply with The Children’s Grief Charity’s Equality and Diversity and Dignity at Work policies and procedures
• This post is subject to an Enhanced Disclosure and Barring Service check